Delivery Mastery: Just Let Your Customers Buy From You!

By Action Coach Dave Beam

How often have you experienced it? You walk into a business, ready to buy, and you can’t get someone to listen and understand what you want so that you can give them your money and walk out with your purchase!

I recently spoke with one of my clients, Roger, who had every intention of buying not one, but two pick-up trucks from a certain car dealer. Roger had done business with this dealer for years, and there was a loyalty and relationship established.

What Can You Guarantee?

By Action Coach Dave Beam

One of the keys to building a strong presence in the marketplace is uniqueness. When your business is different, and your customers have to come to you to get the service they are looking for, then you have established a niche market. You can easily raise your prices. In fact, it is appropriate and expected that rare, unique products would cost more.

Do You Have a Happy Business?

By Action Coach Dave Beam

I was referred to an oral surgeon a couple of years ago to address some issues beyond the scope of my regular dentist.  As with many people, going to doctors and dentists is not one of my favorite things to do.  As a business coach, I often observe business attitudes and practices as a part of my practical education.  I learn so much just by watching what others do.

“Before You Try to Fill the Bathtub, Close the Drain!”

By Action Coach Dave Beam

When I begin coaching a new client, we always evaluate four basic areas of business mastery.  We examine money, time, destination, and delivery mastery.

Today I want to consider delivery mastery and why it is critical to your business success.  If you have delivery mastery, your customers consistently receive quality products and service from your business delivered on time.  This will be evidenced by minimal customer complaints, and you will be current in your response time and product/service delivery.