Delivery Mastery: Just Let Your Customers Buy From You!

By Action Coach Dave Beam

How often have you experienced it? You walk into a business, ready to buy, and you can’t get someone to listen and understand what you want so that you can give them your money and walk out with your purchase!

I recently spoke with one of my clients, Roger, who had every intention of buying not one, but two pick-up trucks from a certain car dealer. Roger had done business with this dealer for years, and there was a loyalty and relationship established.

Five Helpful Tips on Increasing Your Cash by Managing Receivables

By Action Coach Dave Beam

Today I want to put some more cash into your business.  It is simple and essential for an ongoing healthy cash flow.  You must choose to manage your receivables.  Here are 5 tips to improve the management of receivables:

TIP #1: Create a system to receive payment for goods and services as close to the time of delivery as possible.

Some businesses are a completely cash business.  They collect their money at the time of service.  That is a good thing.  I encourage you to work towards this model as much as possible.  Create your system of payment for services and/or goods to be a close to the time of delivery as possible.  In fact, ask yourself this question “How could I get my customer to pay for goods and services in advance?”  Incentives for pre-paying or paying when goods and services are delivered are a wonderful way to address this business challenge.

“Before You Try to Fill the Bathtub, Close the Drain!”

By Action Coach Dave Beam

When I begin coaching a new client, we always evaluate four basic areas of business mastery.  We examine money, time, destination, and delivery mastery.

Today I want to consider delivery mastery and why it is critical to your business success.  If you have delivery mastery, your customers consistently receive quality products and service from your business delivered on time.  This will be evidenced by minimal customer complaints, and you will be current in your response time and product/service delivery.