Keys to Great Customer Service

Keys to Great Customer Service

by ActionCOACH David Beam

Customer service in today's economy is at an all time low. That means that it is relatively easy to meet expectations! And if you just merely meet expectations, you will not be building customer loyalty. The goal is to WOW customers by going above and beyond the expectation. A raving fan is someone who is so impressed and excited about their experience with you that he/she can't wait to tell others about you and your products. They become your sales force!

Creating Your Uniqueness in the Market Place

By ActionCOACH David Beam

Mr. or Ms. Business Owner, I have an interesting question for you. How would you like to sell your goods and services and name your own price?

Does that even seem possible? If you don’t ask the question “How can I sell not based on price”, you will be always fighting the lowest price battle. You may say “Dave, that may work for some, but you don’t realize that our industry is completely price driven.” And I will respond and tell you why the customers in your industry are price focused. It is because you and your industry have not given them anything else other than price to consider.

6 Keys to Transform Your Employees into a Winning Team

6 Keys to Transform Your Employees into a Winning Team
By ActionCOACH David Beam

As a business coach, I often get asked by business owners how they can get their employees to work together, quit blaming each other for problems, and take more ownership for their job.

My response is often a bit abrasive. I ask the owner if he or she meets regularly one-on-one with their employees, if they blame their employees for problems, and if they truly take full ownership and accountability for what is going on in the business. It is interesting that the employees are a reflection of the owner.

In a single word, the first key to a winning team is leadership. A strong leader is one that demonstrates integrity and competence. He or she is someone that people trust. Strong leaders also have developed the communication skills to enroll and inspire others to understand and embrace their vision.

TakeACTION - The Back Issues

It was recently mentioned to me by a good friend that our ActionCOACH Franchise here in Southern Ohio should start a blog and at least post the back issues of our weekly newsletter, TakeACTION (from which this blog gets its name).

That being said, for those of you reading who don't know what this is all about please visit:

www.actioncoach.com/davidbeam

I (Nathan Beam) am the Business Development Manager for our business and I work for my Dad, David Beam. Several months ago we launched a weekly e-newsletter which has gained a small following. Ever since then I have gotten several requests for back issues.

That is what this blog is all about. A posting of our weekly articles and because of the wonderful technology of blogging, your all's questions and comments.

I hope that you enjoy what we have to offer as we strive to provide yet another avenue of value for the business community.