The Identity Iceberg

Today I want to share one of the most powerful concepts in the Action Coach toolbox, the Identity Iceberg.  Understanding this concept will help you achieve the results you want from yourself and your team.

The Identity Iceberg…

(this is not the traditional flipchart, I had to format it for the newsletter –ed.)

                       R E S U L T S<-------------HAVE

                                   DO-------------->ACTIONS & DECISIONS

BEHAVIOUR

(water line)-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-^-(water line)

SKILLS

BELIEFS

VALUES

                                                                          IDENTITY<-----------BE

E N V I R O N M E N T

Take a look at the flipchart and note that it is a picture of an iceberg.  How much of an iceberg is above the water or visible?  Probably only around 10%.  That is the portion of the iceberg that you normally see.  What is it that is normally visible in a person?  It is their BEHAVIOR, ACTIONS, and DECISIONS – or what they DO.  What I DO produces RESULTS, or what I HAVE.  But if I want to produce a sustained, long term change in what I DO (my BEHAVIOR, ACTIONS, and DECISIONS), I really need to look below the surface at what produces and drives what I do.

How to Be a Positive Influence in Other’s Lives - Part 3

By Certified Action Coach Dave Beam

We have been considering how to increase our influence in others lives.  We initially focused on the fact that to increase our influence we must focus our efforts on the things that we can truly change and stop wasting our mental energy worrying about things that fall only into our “circle of concern.” Following this paradigm, the one area over which we have the most control is ourselves. Hence, we must become better leaders and improve ourselves first if we ever wish to affect others. The first topic we considered was practicing good listening skills which help build a high mutual respect. Today we are looking at another quality of effective leadership, consistency.

How to Be a Positive Influence in Other’s Lives - Part 2

By Certified Action Coach Dave Beam

Listening.  Most people think that they do it well.  Most people really don’t do it well at all.  And if you want to have influence as a leader, it is essential.

Listening to understand is one of the most powerful ways to express respect for another human being.  You are giving your attention and care to someone else.  You are setting aside YOUR opinions, judgments, reactions, and conclusions, and engaging your mental energy for one purpose, to understand that person. 

How to Be a Positive Influence in Other’s Lives - Part 1

By Certified Action Coach Dave Beam

One question that I get quite often from business owners is “How can I change my employees and help them take ownership so that they will care about their work, customers, and the business as much as I do?”  It is a great question, and is worthy of consideration.

First, I usually start by telling them that they really can’t “change” anyone.  They can likely change their environment, compensation, job, and comfort.  But my question is can anyone really change the motives, desires, values, and identity of another person?

One Big Problem With Your Business Is That You Expect Too Much From Your Employees

By Certified Action Coach Dave Beam

If you are a business owner or manager, I’m sure that title caught your attention.  You did read it correctly – what you expect of your employees is causing lots of problems in your business.  You may be thinking, “What kind of angle is this!!!  If anything, I don’t expect ENOUGH out of my employees.  In fact, some of them only scrape by on the bare minimum activity, and try their hardest to get out of even doing the bare minimum!”

The problem IS expectation.

A Key to Great Listening – Being Present

By Certified Action Coach Dave Beam

How many times have you thought “I just don’t understand him” or “Why does she do that?” or “They really just don’t make sense”.  Consider the essence of what you are thinking.  Up to this point in the communication, you have not really listened to that person.  Realize this. Good listening is not natural.  As a typical self-centered person, your focus in communication is you.  You want others to understand you.  You want to be heard and appreciated.  If they would just listen, you could help them get this situation resolved.  You really do have the answers, don’t you?  And you don’t understand why ______ won’t listen to you.