By Action Coach Dave Beam
One of the most powerful distinctions that will help you effectively delegate is the distinction between expectations and agreements. I am indebted to business coach Steve Chandler for teaching me this powerful concept.
Business owners and managers are often frustrated because the team often falls short of their expectations. You expect them to show up on time. You expect them to follow through. You expect them to go that extra mile and bring some new ideas to the meeting. I am certain that if I interviewed your team members, they would have their own expectations as well.
Unmet expectations produce disappointment.