Juggling Elephants - “Comments on a book by Jones Loflin and Todd Musig”

By Action Business Coach Dave Beam

I read a book this weekend that really helped me simplify the concept of goal setting and priorities.  The book is “Juggling Elephants” by Jones Loflin and Todd Musig. 

It was a refreshing follow up from another book I am listening to by David Allen, called “Making It All Work” (a sequel to his classic “Getting Things Done”).  Mr. Allen definitely has the most comprehensive system for organizing life and business that I have ever found.  I have been using several of his concepts for myself and also a few clients with some wonderful results.

Your Customer 4-H Club

by ActionCOACH David Beam

Here's a way to help you think about the Action concept of A,B,C,D customers.

Your customers are members of your 4-H Club; Hilarious, Happy, Hassle, Horrible

A (Awesome) customers are Hilarious

B (Basic) customers are Happy

C (Can’t Deal With) customers are a Hassle

And D (Dead) customers are Horrible

Think carefully about your customers. Typically about 10-15% are horrible and drain the money and energy from you and your business, and 10-20% are hilarious and are a sheer delight to work with and serve. The other 65-85 % are either basically happy or a hassle.

Quit Wrestling and Take Some Dance Lessons!

By Action Business Coach Dave Beam

Greetings fellow Business Owners and Managers! Today I want to suggest an alternate to wrestling with employees – dancing!

Let’s compare wrestling and dancing. Both require energy. Both typically involve two people. Both involve close contact.

Why People Challenge Price

by ActionCOACH David Beam

Customers want several things from their suppliers. Surveys of consumers have shown that most want timely service first, quality products and services second, and low price third. When asked in sales seminars what they think is most important to consumers, sales people have offered consistent feedback. They believe the consumer wants low price first, quality second, and good service last. There is a clear difference between what customers really want and what salespeople think they want.