By Action Coach Dave Beam
When I begin coaching a new client, we always evaluate four basic areas of business mastery. We examine money, time, destination, and delivery mastery.
Today I want to consider delivery mastery and why it is critical to your business success. If you have delivery mastery, your customers consistently receive quality products and service from your business delivered on time. This will be evidenced by minimal customer complaints, and you will be current in your response time and product/service delivery.