By Action Coach Dave Beam
As a business coach, I interview employees, managers, and business owners on a regular basis. One of the questions that I ask is “What is Your Biggest Team Challenge?” Most of the time, the answer that comes back is, “We need better communication”.
Apart from further investigation, that response has limited value. What most people mean when they say they need better communication is that there are unresolved issues and disconnects within the organization that are causing an unproductive and unhappy place to work. Further questioning often reveals a lack of trust that leads to limited accountability and a culture of blame.